Saturday, December 6, 2008

Frequently Asked Questions

About our Product
1. What makes our cakes & cuppies special?
We only use the highest quality ingrediants both imported & Local. (Only halal products)

2. How do we keep our cakes & cuppies fresh?
We are currently homebased. Thus we are MADE TO ORDER.. Therefore we bake in small batches to ensure its freshness and high quality.

3. Do we use preservative?
No, we do not unless its requested from customers (Normally for those who order cookies and cakes that to be posted to their family & friends oversea)

4. What is ur cookies size?
It comesin various sizes. But we sell in 1 container that approximately can store plus minus of 50 pieces of cookies.

5. What is ur cupcakes Size?
Our cupcakes are generously size and approximately 2"tall and 2.5"in width (Size M)

6. Do u do any cake testing?
We are sorry we do not offer this as we are only home based. We only bake cakes upon ordering.

About your order
1. How can i place my order?
You can place order via email (prefered) to Please state:-
Contact No:
Cakes & Cupcakes Order:
Collection Date :
Remarks : (change of colour or deisgn)

But if u required faster respond, please sms or call 019.3861123

2. When can i place my order?
You can place your order at least 2 weeks before collection date (non-peak season) or 1 month (peak season).
Peak Season: Festive or Weddings or School break season.

If you pre order (1 month or more before collection date), kindlyre-confirmed your order 1 week before collection date.

3. Can i order smaller amount then the minimum quatity stated?
We are sorry that all order must at least meet the minimum order required/stated.

About Collection & Delivery
1. How can i know the collection address?
We are currently based in Mutiara Damansara.Full Address & direction will be text to you upon collection.

2. Do you do delivery?
We only do delivery at Mutiara Damansara /Kota Damansara/ Bandar Utama and Taman Tun Dr. Ismail area only. (With delivery charges of RM10).

About Payment
1. How can i make the payment?
You can pay 30% deposit upon confirmation and balanced upon collection.A/C number only will be text to you upon confirnation order.

2. What mode of payment do u accept?
We only accept CASH.

General Questions
1. I totally love all creations by Sugar&Paste Cakes and Cupcakes. But i already have some design for my special moment that is not featured in this blog. Do you do customised design?
Yes we do. Email us the pix and we shall revert from there.

2. Do u do special classes for beginners?
Yes we do. We offer personal coaching upon request. Contact us for details.

3. I just do not know what to order for my birthday/wedding/corporate function. Can you advise me?
Yes we can. Simply email us the info and we shall revert from there.

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